Jessica Moe

So, I really don’t want to turn this blog into a forum to assassinate businesses…however…after perusing Consumerist.com I came across this story.  Now, I just want to say AMEN! to this guy…

I have long had a problem with B of A and anyone who knows me has heard my B of A rant. My problems with B of A are numerous and include but are not limited to the following FACTS:

• Bank of AMERICA has OUTSOURCED many of their support positions to India. Now, call me crazy, but shouldn’t a bank with the specific designation “OF AMERICA” be “OF AMERICA”?  I mean I get that there are many places that have the name of a country in their title and have locations elsewhere but for business conducted in America, by an American Business, shouldn’t the citizens and the taxpayers and the customers in this country drive the benefit?? It’s just an example of their concern for the bottom line above anything else.
• When I went to close my account with B of A, I was charged a fee…for closing my account in the bank.  Apparently, there was a fee for talking to a teller and when I closed my account I didn’t leave that 6 dollars or something insane in there. My closed account went into overdraft and I didn’t know because I moved and didn’t leave a forwarding address (Remember that I was closing my account? I did it cause I was MOVING).  It collected fee after fee after fee until it was in excess of 200 dollars. THEN my new account with another bank was frozen through ChexSystems for failure to pay an overdraft fee. I called my new bank and received a scary message: B of A had reported me to ChexSystems and as a result I would not be able to open a bank account for at least five years.  My money was frozen, checks were returned (like to the PIZZA joint and–oh yeah, my RENT) and B of A had the right to seize their money from my account before I was able to retrieve the balance. I called the 800 number and complained, getting nowhere…speaking to some Indian guy named “Spike” who was clearly reading from a cue card…and finally, in an out-and-out rage/panic I called corporate and begged and pleaded, because really I was, as a 20 year old college student, at their mercy.  After nearly a week of FREAKING out, I reached someone who was on his way out of the company and said that he would take care of it…and that he understood it was a mistake on THEIR part…and so it was corrected…but it could have been horrible had fate not intervened.

Just google B of A and complaints and you will see that I am not alone.  And for your consideration, here is a link to some of the best of B of A’s BS:

http://consumerist.com/consumer/banking/best-of-bank-of-america-274708.php